We provide availability information for all our products. The stock information is real time and reflects the actual stock in our warehouse. We aim to fullfill and ship orders within 24 hours (cut off time for shipment on the same day is 1.30pm). If a product is not in stock, we provide an estimated lead-time from our supplier.
No problem. Our forwarding agent (normally UPS or TNT) should leave a notification and you can arrange a convenient second delivery. The carrier will attempt 3 deliveries before the consignment is shipped back to the warehouse.
In the very rare event that a product is damaged during transit, you will of course not be disadvantaged. The forwarder will be liable for any damage that occurred during transit. We would ask you to record any obvious damage with the courier at time of delivery or to refuse delivery if the damage is too great. For resolution, please contact us immediately.
