What are the delivery charges?

When products with different delivery charges are ordered, the charges are added together. All prices include VAT.

England, Scotland, Wales

Standard delivery time: 3-5 working days. Orders placed after 1.30pm may be dispatched the next working day. Regretfully we are unable to process orders to Northern Ireland, Guernsey and Jersey at the moment.

*For remote locations (eg Scottish Highlands) a surcharge of £10 may apply. This will be automatically added in your basket at checkout.
** Express orders need to be processed by 1.30PM. Delivery will be on an expedited service, but may not arrive on the next working day due to courier delays caused by Brexit and the current global pandemic. Applies to UK mainland only.

FAQs

How reliable is the stock / availablity information?

We provide availability information for all our products. The stock information is real time and reflects the actual stock in our warehouse. We aim to fullfill and ship orders within 24 hours (cut off time for shipment on the same day is 1pm). If a product is not in stock, we provide an estimated leadtime from our supplier.

What happens if you are not at home when the parcel arrives?

No problem. Our forwarding agent (normally UPS or TNT) should leave a notification and you can arrange a convenient second delivery. The carrier will attempt 3 deliveries before the consignment is shipped back to the warehouse.  

What happens if the goods are damaged in transit?

In the very rare event that a product is damaged during transit, you will of course not be disadvantaged. The forwarder will be liable for any damage that occurred during transit. We would ask you to record any obvious damage with the forwarding agent at time of receipt of the goods or to refuse delivery if the damage is too great. For settlement, please contact us immediately.