About your order

Returns & Complaints

As a private customer you can revoke your purchase within 14 days.  You can read all the details in our complete cancellation policy 


Requesting a return

To request a return, please contact our customer service department directly by e-mail or telephone

In order to proceed, it is necessary to provide your order number along with either the surname or the email address and postcode of the invoice recipient.

The manufacturer of your appliance provide a warranty, the duration will vary from product to product, but they are very happy to help in the event of a problem with the device. You can find the relevant contact details here.

Carry out a return

After you have requested a return by post, fax or e-mail, you can follow our simple guidelines for the proper return of your goods.

packing a return correctly

Return of small items

Click here for a printable version of the Guide in PDF format.

retruning a large item correctly

Return of large items

Here you can find the Raben/TNT guide in printable PDF format

More about your returns and complaints

Tobias Berg and Oliver Stenzel - contact persons in Purchasing and Sales - write on glass pane

Do you still have unanswered questions?

We are also happy to advise you personally - we look forward to your call or email! If you would prefer us to call you back free of charge, simply leave your contact details with us now.