As a private customer you can revoke your purchase within 14 days. You can read all the details in our complete cancellation policy
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Requesting a return
To request a return, please contact our customer service department directly by e-mail or telephone.
In order to proceed, it is necessary to provide your order number along with either the surname or the email address and postcode of the invoice recipient.
The manufacturer of your appliance provide a warranty, the duration will vary from product to product, but they are very happy to help in the event of a problem with the device. You can find the relevant contact details here.
Carry out a return
After you have requested a return by post, fax or e-mail, you can follow our simple guidelines for the proper return of your goods.