To request a return, you can fill out our return form. If you already have a customer account with us, log in there and call up your "Orders".
Select the order for which you want to request a return and click on the link "Return" in the upper right corner. In this form, select "Revocation" and fill in all the necessary fields. Once we receive your request, we will contact you.
If you have ordered from us as a guest, you can also use the return form. To do this, you will need your order number, last name, and the email address or postcode of the invoice recipient.
Carry out a return
After you have requested a return by post, fax or e-mail, you can follow our simple guidelines for the proper return of your goods.