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All about your order

Returns & complaints

As a private customer, you can cancel your purchase within 14 days. We will bear the return shipping costs for you. You can find the complete cancellation policy in our cancellation policy.

1. Request a return

Simply contact us by e-mail or telephone regarding your return and complaint. We will then send you a return label for your order.

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Monday to Friday
08:30 am to 6 pm
01508 53 50 59
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Write us an e-mail regarding your return:
info@visunext.co.uk
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Our address:

visunext SE
Gutenbergstraße 2, 48282 Emsdetten
Germany

2. Carry out the return

After you have declared your cancellation by post or e-mail and have received a return label from us, you can follow our simple guidelines for the proper return of your goods.

packing a return correctly

Return of small items

Click here for a printable version of the Guide in PDF format.

Download PDF
retruning a large item correctly

Return of large items

Here you can find the Raben/TNT guide in printable PDF format

Download PDF

3. Refund of the purchase amount

After the return has been confirmed by our logistics department, we will refund the purchase amount to the original means of payment.

Report transport damage correctly

Unfortunately, it can happen from time to time that the packaging or even the goods are damaged during transport. In our guide, we explain what to do to resolve the issue as quickly as possible!

Note any visible damage to the packaging directly on the consignment note in the presence of the deliverer and take photos of the damage. 

1. Leave the goods unchanged and do not use them. 

2. Report the damage to the transport company immediately. 

3. Contact us immediately at our telephone number or e-mail address. Please include a photo of the damage and your order number. We may not be able to consider later complaints! 

4. Do not send the goods back to us without consulting us. We will inform you about the further procedure.

More about your returns and complaints

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Warranty case

If, contrary to expectations, a defect occurs in your product, please complete our returns form.
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Manufacturer support

Here you will find the contact addresses of the manufacturers who can help you in the event of a warranty claim.
Tobias Berg and Oliver Stenzel - contact persons in Purchasing and Sales - write on glass pane

Manufacturer's warranty

Please refer to this list for the warranty type that corresponds to your product.
visunext Contact persons

Do you still have questions?

We are also happy to advise you personally - we look forward to your call or email! If you would prefer us to call you back free of charge, simply leave us your contact details now.
Advice & Contact