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To buyers guide

The company profile

How to contact us

What is "visunext"?

Where do I find the terms and conditions?

How can we offer such competitive pricing?

Professional advice

Does visunext offer advice?

Can I visit visunext and obtain advice personally?

Do you have a special contact person for large customers?

How to order

How do I place an order?

The order process

Is it necessary to open an account?

Logistics/delivery information

How reliable is the stock/availability information?

What happens if you are not at home when the parcel arrives?

Do you offer an online tracking service?

Do you ship to other European countries or overseas?

Which delivery service do you use?

Can you ship to a different delivery address?

Payment methods

Can I pay by credit card?

Bank transfer: how can I speed up the process?

I have ordered with "Cash on Delivery". Can I pay the forwarding agent by debit card?

How do I pay when ordering from outside the UK?

As a non UK company can we receive an invoice without VAT?

What happens if the goods are damaged in transit?

Do you offer credit terms to the public sector and larger companies?

Returns policy

Do I have the right to cancel?

How to exercise the right to return?

How long does the processing of a return (faulty item) take?

Do I get a loan device if the projector is faulty?

What do I do if the product fails outside the warranty period?