Help and FAQ

You can find our General Terms and Conditions here.

Read all about our history, our philosophy and our goals in our company profile.

visunext is one of the largest buyers of projectors in Europe and thanks to strong and strategic relationships with the manufacturers, the company is able to purchase in large volumes to minimise costs. This enables us to offer extremely competitive prices to our customers combined with excellent customer service.

Use our contact form to contact us by e-mail or to send us a callback request. You can also contact our customer advisors directly.

Normally our members of staff will competently answer your queries by email or telephone. However, if you wish to come to our office and discuss your requirements in person, we would ask you to make an appointment.

Our advisers have excellent product knowledge and are thoroughly trained. They are kept up to date with the latest product developments by regular training sessions from the manufacturers. We can offer expert advice on products ranging from a budget home cinema projector to a complex, media controlled installation for conference facilities. Over the past few years our organisation has advised more than 100,000 customers ensuring a perfect projector solution. It is our philosophy to provide expert, impartial and friendly advice.

We take all necessary technical and organisational security measures to protect your personal data from loss and misuse. For example, your data is stored in a secure operating environment that is not accessible to the public. In certain cases, your personal data is encrypted during transmission using so-called Secure Socket Layer technology (SSL). This means that communication between your computer and our servers takes place using a recognised encryption method if your browser supports SSL. We use the data you provide to fulfil and process your order.

Your contract data will be stored. If you have set up a customer account with us, you can also view your data and orders. This is not possible for a purchase with a guest account. If you have provided an e-mail address, the terms and conditions will be sent to you by e-mail.

Information on data collection can be found in our data protection section.

We offer a wide range of payment methods. Credit and debit card, Klarna, Billie, Apple Pay, Google Pay, Amazon Pay, Paypal, cheque and bank transfer. We also offer credit accounts for public sector customers and some larger or known business customers subject to approval. See more details on our payment method page.

Yes, we accept payment by VISA or Mastercard.

We only offer credit accounts to public sector customers and some companies. To order on account we will need a purchase order emailed over to us at info@visunext.co.uk. If you would like to enquire about a new credit account please call or email us and we will be pleased to discuss this with you. Business customers and public sector customers can also now order on account via Billie, learn more here. Private customers are able to order online with Klarna, via Pay now, Pay in three, or Pay later.

We offer credit terms to many larger companies (subject to status) and to the public sector (education, health, government bodies). We simply require an official purchase order (on your letterhead) with a signature. This can be sent via email to info@visunext.co.uk. Payment by invoice is not possible via the online order process.

Once you have spoken to us about your return, you should pack the item in its original packaging being sure to include all original accessories and manuals. You can then arrange with a courier or the post office to send the items back to us. Alternatively, we can provide pre-paid labels to you, the cost of which will be deducted from your refund.

In the rare scenario of receiving a faulty item, please contact us immediately so that we can advise on the next steps. Usually we will provide a pre-paid returns label for the return of the faulty item and send a replacement to you.

If you have received a damaged item, please contact us immediately (no later than 24 hours after arrival) to notify us of the damage. You will need to email photos of all sides of the package along with images of the damaged product. Once we have these, we can raise a damage claim with the shipper and send a replacement unit.

The cost of returning an unwanted item will be borne by the customer. You can arrange a suitable return shipment with the courier of your choice, or we can provide a pre-paid label to you, the cost will be deducted from your refund.

Even after the expiry of the warranty period, we are at your side with advice and support. We will be happy to advise by telephone whether we think a repair makes economic sense. 

If you are a private consumer and have changed your mind, providing the goods have not been in your possession for more than 14 days and the item can be sold again as new, then you are entitled to return the goods to us. If the item you are returning is a projector, the lamp hours used must not have exceeded 1 hour otherwise a restocking fee will be applied. As new means in original packaging with complete accessory packs and manuals. If any item is marked/damaged, including the packing, there may be a restocking fee. If you are a trader, company or public institution and wish to return an item, you do not have the right of withdrawal by law. In this case, please contact us. We will then check your return request individually and decide whether a goodwill return is possible. You will find further information in the right of withdrawal.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter or e-mail). Alternatively, you can use our cancellation form, but this is not a mandatory requirement for the effective exercise of the right of cancellation.

If your product has developed a fault within the warranty period, the normal procedure is to contact the manufacturer directly. If you do not have the contact details, please contact the sales team for the appropriate telephone number. You will require the serial number of the item and your invoice as proof of purchase. Time scale will be dependant on the manufacturer and the seriousness of the issue. If the product you receive is faulty (DOA), please contact us immediately so that we can help resolve the problems.

No. While we do ship most of our items from our German warehouse, there are no import duties or extra VAT for you to pay. The price shown on the website at time of checkout is the total amount due and there are no hidden charges.

It is not possible to specify a time window. The shipping service providers schedule the delivery in their own route planning, over which we have no influence. Deliveries are generally made from Monday to Friday.

All products in our shop are provided with accurate stock availability. The stock level is displayed in real time which means that every product marked as ‘in stock’ is really available directly from our on-site warehouse. These products are ready to be dispatched within a few hours and will typically be sent the same day if your order is completed before 1pm. Once an order has left our warehouse, the approximate shipping time is 3-5 working days for most items. Big items such as the larger projector screens and large displays are delivered in approximately 3-7 working days. If a product is not in stock, we indicate the likely delivery time from our supplier to us and we always strive to give you the most accurate information possible in these cases.

No problem! UPS will either try again the next working day, or they will deliver it to a local access point for a convenient collection. UPS will attempt three deliveries before the package is returned to our warehouse. You can download the UPS my choice app for greater control over your package. For larger packages shipped by Raben / Davies Turner, they will call you to book a delivery date at least a day before making the delivery. When you speak to them, you can also request a call when the driver is en route.

For most items, we use UPS on a 3-5 working day service. For the larger items, such as projector screens typically over 2.4m in length and displays over 50”, we use Raben / Davies Turner which typically takes 3-7 working days.

As soon as the goods have been picked up by UPS from our warehouse, you will receive an email with the tracking number. You can track the delivery online or via the UPS website. If the goods are shipped with another carrier, you will only receive a shipment notification. We are happy to provide assistance with the tracking of a consignment.

We do not currently offer the option of selecting parcel lockers for delivery. If the courier is not able to deliver to your selected delivery address, they may take it to an access point for collection, or you can request this via the UPS App.

We can certainly ship to a different address than the invoice address. This option is available via the online order process. There is, for instance, no problem to delivering to your place of work which may be more convenient.

While we do not offer the option for express delivery via our website, it is possible to arrange for us to offer express delivery on items shipped via UPS. Please give us a call so that we can calculate a price and process this for you as quickly as possible. Saturday delivery is not possible.

In the rare event of transport damage, you will of course not suffer any disadvantage. The forwarding agents are liable for all damage in transit. Please look out for obvious damage on acceptance and make a note of this with the carrier. In order to settle the damage, please contact us immediately.

We do not hold much stock in our UK office, so collection is not normally possible. If you would like to collect items from us, we can ship your order to our UK office for collection. Please be aware you will need to wait a few days for it to be delivered. If you would like to do so, please contact us before ordering so that we can make the necessary arrangements.

Yes we do have a showroom. As an online specialist for home cinema and presentation technology, we usually advise in detail on the phone or by e-mail. We are able to offer demonstrations on certain products in our UK office so please contact us to talk about any products you are interested in seeing and we will look if this can be arranged for you.

Once you have spoken to us about arranging a collection, it would be best to place your order online and use any of the many payment methods available.

Once the goods have arrived, you can collect them from Monday to Friday 09.00 to 17.00. We are closed on weekends and public holidays.

With Billie you can conveniently and easily pay for your order later. Here's how it works:

After completing your purchase, you will receive all payment information including the account information for the bank transfer by email from Billie. You will also receive access to your personal Billie buyer portal. Here you can view all your Billie invoices and the associated payment information or conveniently change the payment method from bank transfer to direct debit.

You can view the status of your Billie invoices in your personal Billie buyer portal. As soon as you settle a claim, you can view this in the buyer portal. Please note that it can take up to three working days to process a bank transfer. The status of the corresponding invoice will only be updated once your payment has been successfully booked. If this process takes more than three working days, please contact Billie Customer Service.

As soon as you decide to pay by invoice with Billie, the system checks whether you can order for the selected amount. In addition to general company data for identification purposes such as address, company name and similar, the check is based above all on the payment history, the amount of the invoice and any external information from credit agencies.

Billie is the leading provider of "Buy Now, Pay Later" (BNPL) payment methods with real-time customer verification for B2B online shops. With BNPL, business customers and public organisations can pay invoices after receiving goods or services and flexibly determine when and how they want to pay.