Terms and Conditions

4.1 Your Right to Cancel (Consumer Customers)

As a private consumer, you have the right to withdraw from this contract within fourteen (14) days without giving any reason. The cancellation period will expire after fourteen (14) days from the day on which you or a third party other than the carrier designated by you acquires physical possession of the goods. In the case of a contract for several goods that you have ordered as part of a single order and which are delivered separately, the cancellation period begins on the day on which you or a third party other than the carrier designated by you acquires physical possession of the last goods. To exercise your right of withdrawal, you must inform us (visunext UK Ltd, Victory House, Chequers Road, Tharston, Norwich, Norfolk, United Kingdom, NR15 2YA, info@visunext.co.uk, Telephone: 01508 535059) by means of a clear statement (e.g., a letter sent by post or e-mail) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, although this is not mandatory. You can use this model withdrawal form or electronically fill out and submit our withdrawal form on our website. If you make use of this option, we will immediately send you (e.g., by e-mail) a confirmation of receipt of such a withdrawal. To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

4.2 Effects of Cancellation

If you cancel this contract, we will reimburse you all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us). We will make the reimbursement using the same payment method you used for the original transaction, unless you have expressly agreed otherwise. Under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earliest. We will make the reimbursement promptly and at the latest within fourteen (14) days from the day on which we receive the goods back or (if earlier) the day you provide evidence that you have returned the goods. If there were no goods supplied (e.g., for services), we will reimburse you within fourteen (14) days from the day on which we are informed about your decision to cancel this contract. You shall send back the goods or hand them over to us at: visunext UK Ltd, Victory House, Chequers Road, Tharston, Norwich, Norfolk, United Kingdom, NR15 2YA without undue delay and in any event not later than fourteen (14) days from the day on which you communicated your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. For standard parcel-sized items, we may be able to provide a pre-paid return label, the cost of which will be deductible from your refund. For oversized or bulky goods (e.g., screens, displays, boards, or furniture) that cannot be sent by standard parcel post due to their nature, you will be responsible for the direct cost of collection. The approximate cost of collection for such items in the UK (mainland only) is GBP 45 for a screen and GBP 125 per pallet for freight forwarding goods (both incl. VAT). These costs are estimates and may vary. Unpaid consignments are generally not accepted. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. This means the consumer may not use the goods in a way other than permitted in a store for inspection. A restocking fee, reflecting the actual loss of value due to handling beyond necessary inspection, may apply. For projectors, while some usage is necessary for inspection, excessive lamp hours may indicate use beyond inspection and contribute to diminished value. Restocking fees are determined by the actual usage and condition of the item and will be applied in accordance with your statutory rights.

4.3 Exceptions to the Right to Cancel

The right to cancel the contract as referred to in clause 4.1 will not apply to contracts for the delivery of goods which are custom-made or made to order. This return policy does not apply to non-consumers (business customers and organisations). For non-consumer returns, please contact us to discuss available options, which may include a credit note for future purchases.

4.4 Returns for Damaged, Defective or Incorrect Products (Consumer and Business Customers)

If you wish to return a product because it is damaged, defective (i.e., not of satisfactory quality, fit for purpose, or as described), or if you have received an incorrect item, please contact our sales office for appropriate management before returning the product. Your statutory rights under the Consumer Rights Act 2015 for faulty or misdescribed goods remain unaffected by this returns policy.

Sample withdrawal form
(If you wish to cancel the contract, please complete this information and return it to us).

To: visunext UK Ltd
Victory House
Chequers Road
Tharston
NR15 2YA

Fax 01508 535927
info@visunext.co.uk

I / we* hereby give notice that I / we* cancel my / our * contract of sale of the following goods * / for the supply of the following service *

Ordered on / Received on:

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s)

Date _____________________________

[*] delete appropriate